Case Study: STAR Financial Bank achieves 83% fewer draw touches with Built Technologies

STAR Financial Creates Process Efficiencies with Built

STAR Financial Bank faced significant challenges due to manual draw processing for its construction loans, which was slow, inefficient, and prone to errors. Each loan draw required an estimated 42 manual touchpoints prior to disbursement, leading to balance discrepancies and preventing the team from focusing on business growth. Seeking a solution, the bank turned to Built Technologies and its Built platform to implement digital processes.

Built provided a streamlined technology solution that automated workflows and introduced better budgeting tools. This drastically reduced the number of manual touchpoints for a draw disbursement by approximately 83%. The implementation by Built Technologies also eliminated data entry errors, provided greater budget visibility, and empowered the STAR Financial team to deliver a more efficient experience for its borrowers.

STAR Financial Bank

Stephanie Pelko

CRE Loan Administration & Client Services Manager