Case Study: Rural 1st achieves greater lending efficiency and customer experience with Built

Rural 1st Brings Seamless Efficiency to Customer Relationships and Lending with Built

Rural 1st, a consumer lender specializing in financing country homes, faced challenges with manual construction loan processes. Their loan officers spent excessive time managing projects on-site, which hindered their ability to develop customer relationships and scale the business efficiently.

The vendor Built provided its streamlined technology and Inspection Services, which introduced remote capabilities. This allowed borrowers to submit photos for inspections conveniently, saving time for all parties. The solution gave Rural 1st greater visibility into projects, leading to an improved customer experience and new business growth opportunities. The company exceeded 1,000 loan draws in a single month as a result of using Built.

Rural 1st

Colton Ellis

Loan Officer