Case Study: Residential Mortgage Services streamlines construction lending with Built

Residential Mortgage Services - Customer Case Study

Residential Mortgage Services (RMS) is an independent mortgage bank that sought a modern construction lending solution to manage risk, improve productivity, and scale its new construction management program. After a previous solution failed to meet its needs, RMS turned to Built for a technology platform to gain visibility and simplify its complex loan administration.

Built provided a completely digitized workflow that streamlined draw approvals, disbursements, and communication. The platform's alerts and reporting capabilities allowed RMS to quickly identify at-risk loans and reduce report preparation time. As a result, RMS successfully closed 65 loans with 56 builders and significantly improved the customer experience, with builders praising the system. Built's implementation and support were also noted as key benefits.

Residential Mortgage Services

Fran A. Morcos

Construction Manager