Case Study: Provident State Bank achieves faster inspection turnaround and improved customer satisfaction with Built Inspection Services

Provident State Bank Secures Built Inspection Solutions for Enhanced Customer Experience

Provident State Bank was facing significant challenges with its construction loan administration, specifically long inspection turnaround times and builder frustration. These delays, combined with limited resources, led to increased communication issues and the potential for lost information, hindering the bank's ability to serve its growing client base effectively. Seeking a new solution, the bank turned to Built Technologies and its Inspection Services.

By implementing Built's Inspection Services, Provident State Bank centralized all project information, streamlining communication and reporting for all parties involved. The solution from Built dramatically decreased inspection turnaround times to an average of 1.5 days, increased inspection coverage, and improved overall efficiency. These improvements led to significantly increased customer satisfaction and provided the bank with powerful data reporting capabilities for its loan administration.

Provident State Bank

Jennifer Green

Construction Loan Administrator