Case Study: Mill Creek Residential Trust achieves a simpler, automated mobile punch-out process with Buildup

How Mill Creek used Buildup to make the punch out process simpler and easier

Mill Creek Residential Trust developed Modera Riverhouse, a 600-unit luxury apartment complex in Miami. The onsite punch‑out process relied on paper, email, phone calls and texts, making tracking and accountability difficult, so Mill Creek implemented Buildup’s mobile digital punch‑list solution to simplify that workflow.

Buildup delivered a simple, mobile app plus daily emails and reports that let subcontractors view issues, upload photos, and mark items resolved. Superintendent Jon Lee reported broad adoption by subs, contractors and owners; partnering with Buildup’s customer success team moved Mill Creek from a manual, paper‑based punch out to an automated, mobile process that improved visibility and follow‑up on outstanding items.

Mill Creek Residential Trust

Jon Lee

Superintendent