Case Study: Platinum Series Homes improves client transparency and protects margins with BuildTools

BuildTools Provides the Solution for Managing Demanding Clients

Platinum Series Homes, a top home builder in Dallas, was losing money on change orders due to a lack of proper documentation for client approvals. Their demanding clients often led to uncomfortable negotiations and financial losses on projects. They needed a reliable way to document project details and keep clients informed to prevent these disputes. They turned to BuildTools for a solution.

By implementing BuildTools, Platinum Series Homes centralized all communication, change orders, budgets, and schedules into a single, transparent platform. This allowed them to document every client interaction and approval, eliminating misunderstandings. As a result, the "us-versus-them" dynamic disappeared, client satisfaction improved, and the builder stopped losing money on change orders. BuildTools became an integral part of their sales process, helping to maintain margins and improve their bottom line.

Platinum Series

Mark Molthan

President