Case Study: W.J. O'Neil Company streamlines dispatch, maintenance, and billing with BuildOps

W.J. O'Neil Company streamlines 82-tech dispatch and billing with BuildOps

W.J. O'Neil Company, a commercial mechanical and HVAC contractor, faced significant operational challenges. Their dispatch system was a cumbersome physical whiteboard with paper slips and magnets, which made tracking jobs and equipment history difficult. Maintenance records were in separate files, reporting was a manual process, and billing was often stalled while searching for missing information. They lacked visibility into key financial metrics and needed a unified system to match their high service standards, leading them to seek a solution from BuildOps.

By implementing the BuildOps platform, W.J. O'Neil connected its dispatch, equipment records, maintenance, reporting, and billing into a single system. Technicians gained mobile access to property histories and could complete maintenance forms directly in the app. The results were transformative: the company eliminated manual reporting, gained real-time visibility into operations, and ensured billing was no longer delayed. BuildOps enabled them to be vastly more efficient with their time, scheduling, and invoicing, saving hundreds of hours previously spent on manual processes.

W.J. O'Neil Company