Case Study: Professional Plumbing Group raises the standard with BuildOps

Professional Plumbing Group cuts admin support to 4 hours a day with BuildOps

Professional Plumbing Group (PPG), a commercial plumbing company in Toronto, faced the challenge of managing its operations with disconnected systems like SharePoint, Excel, and email. This fragmented process for quoting, reporting, and communication was inefficient. Co-founders Jonathan Carter and Andrew Morrison wanted to build a brand known for high service standards and sought an integrated software solution, leading them to the vendor BuildOps.

By implementing BuildOps, a platform built specifically for commercial contractors, PPG created a single, connected system for quoting, dispatch, reporting, and invoicing. The results were significant: administrative support was reduced to one part-time virtual assistant, technicians gained the ability to manage jobs on the spot, and invoicing became faster, improving cash flow. The detailed reporting feature from BuildOps, complete with photos, became a key brand differentiator for PPG, earning praise from clients.

Professional Plumbing Group (ppg)