Case Study: Northwest Mechanical Group achieves smoother operations and 30% headcount growth with BuildOps

Northwest Mechanical Group - Customer Case Study

Northwest Mechanical Group, a commercial mechanical contractor specializing in refrigeration and HVAC, faced operational slowdowns and data loss due to outdated software. This created inefficiencies for both their field technicians and back-office staff, prompting their search for a new solution from a vendor like BuildOps.

By implementing the BuildOps field service management platform, the company streamlined its workflow. The user-friendly software and mobile app led to quicker job closeouts, faster customer quote acceptance, and a significant reduction in technician complaints. BuildOps also consolidated invoicing into a single platform, saving time and effort. As a result, Northwest Mechanical Group increased its headcount by 30% to manage their growing workload.

Northwest Mechanical Group

Chris Howard

CEO/Owner