Case Study: Dynamic Systems, Inc. streamlines service operations with BuildOps

How DSI Streamlined Operations with BuildOps

Dynamic Systems, Inc. (DSI), a mechanical subcontractor, faced significant challenges in streamlining its service business operations. Their existing Viewpoint Vista ERP's Service Management module was difficult to use, not mobile-friendly, and forced field technicians to rely on paper time cards and receipts. DSI needed a solution to gain real-time visibility, improve efficiency, and support their strategic goal of growing their service division, having previously failed with two other software implementations.

BuildOps implemented its field service management platform, which featured a superior, intuitive user interface and a flexible integration approach that connected directly with Vista's Job Cost module instead of the problematic Service Management component. This solution provided DSI with real-time visibility into field operations through a dynamic dispatch board, eliminated manual paperwork, and streamlined workflows from job creation to billing. The results included dramatically improved operational efficiency, better financial reporting, and high adoption rates among technicians, setting the stage for DSI to easily scale the solution across its five service divisions.

Dynamic Systems, Inc.

Randy Smith

Director of Enterprise Applications