Case Study: B&L Glass speeds up quotes and captures more revenue with BuildOps

B&L Glass - Customer Case Study

B&L Glass, a glass and glazing company, struggled with an inefficient system reliant on paper notepads and memory, which led to lost job details, slow estimates, and cumbersome filing. Their operations manager, Naomi Fritzinger, described the challenges of scattered information causing delays and mistakes. To overcome this, they turned to BuildOps for an all-in-one operational system.

By implementing BuildOps, the company unified its field and office workflows. Techs now capture job details, measurements, and photos directly in the system, which are instantly available for generating quotes. A key feature, Recommendations, allowed field notes to be turned directly into actionable jobs. BuildOps helped B&L Glass achieve a 63% faster quote approval time, cutting it from 10 days to just 3.5 days on average, while also capturing new revenue and improving overall efficiency.

B&L Glass

Naomi Fritzinger

Operations Manager