Case Study: PagerDuty achieves 20% faster incident resolution with Buildkite

PagerDuty reduces incident resolution time by 20% with Buildkite

PagerDuty, a leader in digital operations management, faced a challenge with its inconsistent and difficult-to-maintain CI/CD process. Their previous solutions, including self-hosted GoCD and custom scripts, lacked standardization and required significant maintenance from their Site Reliability Engineering team. This prompted a search for a new vendor, and after reviewing over 50 options, they selected Buildkite Pipelines to streamline their deployments.

Buildkite provided a hybrid solution where the control plane was cloud-managed while agents ran locally, allowing PagerDuty to keep secrets within their own infrastructure. This enabled self-service for their engineering teams and drastically reduced the time required to set up new deployment pipelines. As a result of implementing Buildkite, PagerDuty accelerated its deployment processes and achieved a 20% reduction in incident resolution time, with 99% of all production builds now running through the platform.

PagerDuty