Case Study: Impulse Property Management achieves a rapid business turnaround and 98% on-time rent payments with Buildium

Buildium helped Bobby Russo turn his property management company and his life around in just a few months

Impulse Property Management, run by Bobby Russo in Florence, AZ, manages 136 units with an 11-person team. When Russo took over in 2013 he inherited chaotic accounting, missed owner payments, tenant distrust, and no reliable processes — problems that threatened the business and his work-life balance.

Russo migrated the company to Buildium in May 2013, using its accounting, tenant/owner portals, work-order and vendor tools plus hands-on support to standardize operations. Within weeks on-time rent collection rose to 98%, tenant turnover fell as leases were regularized, vendor relationships improved, owner conversions became easier, and Russo regained time for business development and family life — retaining all but three owner clients.