Case Study: Lillibridge achieves 73% improvement in documented tenant service delivery with Building Engines

Lillibridge Monitoring Tenant Service with Data

Lillibridge, a leading owner and manager of healthcare real estate, needed to monitor, manage and prove tenant service delivery across its portfolio. The company sought to automate and standardize workflows, capture real-time data from property and maintenance teams, and answer key questions about performance, prioritization and where improvements were needed.

Working with Building Engines, Lillibridge implemented an Operations Performance Management program—setting KPIs, standardizing processes, deploying mobile work-order tracking, and using dashboards and alerts across 362 buildings (20.1M sq ft). The initiative delivered real-time visibility and better prioritization and reporting, enabling a 73% improvement in documented service delivery without increasing staff.

Lillibridge