Case Study: Stream Realty Partners achieves faster, more efficient handling of 190+ monthly work orders with Building Engines’ Prism

How Stream Realty Partners seamlessly handles 190 work orders per month

Stream Realty Partners manages a 745,000 sq. ft., mixed‑use portfolio of three Beacon Capital properties in Austin and faced the challenge of handling diverse tenant needs and high work‑order volume—about 190+ requests per month—with a 15‑minute acknowledgment expectation. The team had been using Building Engines “Classic” and was concerned about how a new system would affect their already complex workflows across office, retail, and shared residential amenities.

The team implemented Building Engines’ next‑gen platform, Prism, gaining a customizable dashboard, mobile access, timestamped work‑order trails, and clearer communication between staff, engineers, and tenants. As a result, response and resolution workflows became faster and more transparent, tenant satisfaction improved, completion rates rose, and billing back materials is now simpler through Prism’s reporting capabilities.

Stream Realty Partners

Amanda Carrizales

Vice President, Property Management