Case Study: Beacon Capital achieves 24-hour faster work order response and streamlined tenant communications with Prism by Building Engines

How Prism helps one property team master work order management

Blanchard Plaza, a 256,000 sq. ft. Class A office in Seattle managed by Beacon Capital, faced rising occupancy and a growing volume of tenant requests that strained a small property team (a general manager and two engineers). Handling more than 30 work orders per week revealed gaps in communication and manual processes—tenants often had to request follow‑ups and the team needed a more efficient operations platform.

The team adopted Prism by Building Engines, enabling real‑time work order comments, automated routing, incident reporting, and alerts. The transition from the prior Classic system was smooth, and Prism cut manual steps, reduced meeting time spent on work orders, and halved response times (from about 48 hours to 24), improving visibility and tenant satisfaction.

Beacon Capital