Case Study: Physicians Realty Trust achieves streamlined work order management and 1,000% portfolio growth with Building Engines

How Physicians Realty Trust streamlined work order management as they grew their portfolio by 1000%

Physicians Realty Trust is a pure‑play medical office building REIT headquartered in Milwaukee, investing in cancer centers, surgery centers and off‑campus outpatient buildings across the U.S. When the company launched in 2013 with 19 buildings, it had no formal work‑order system—tenants called building managers’ cell phones and requests weren’t tracked—creating a clear need for a scalable work‑order solution as the portfolio grew and became more multi‑tenant.

Within their first year they implemented Building Engines’ work‑order platform, gaining instant tenant feedback (thumbs up/sideways/down), real‑time reporting on response times and trends, and an easy way to add buildings and tenants. The system improved operational visibility and tenant experience, helping support rapid growth from 19 to 270 buildings over seven years while streamlining work‑order management and continuous service improvement.

Physicians Realty Trust

Mark Theine

Executive Vice President of Asset Management