Case Study: Commerce Real Estate Solutions achieves rapid 30-day conversion across 4M sq ft and improved tenant satisfaction with Building Engines

Commerce Real Estate Solutions - Customer Case Study

Commerce Real Estate Solutions, a Salt Lake City–based brokerage and management firm overseeing 4 million sq. ft. across 44 buildings, needed to replace an underperforming facilities management platform and deploy a more reliable, feature-rich system across its portfolio in just 30 days. Key challenges included migrating legacy data, training staff and vendors, and rolling out work order management, COI tracking, a mobile app and tenant access quickly for broad adoption.

Building Engines delivered a 7-phase rapid-conversion plan that migrated legacy data, configured the system, trained users and went live within the 30-day window, bringing 900 users (30 employees, 245 vendors, 625 tenants) onto the platform. The result: faster, more reliable operations; real-time tenant request tracking and feedback; regular performance and satisfaction reporting to owners; and a measurable competitive advantage in performance management with plans to add preventive maintenance and operations performance modules.

Commerce Real Estate Solutions

David Colucci

Director of Engineering-Asset Services