Case Study: Oliver Builders, Inc. achieves real-time transparency and streamlined client communication with Buildertrend

Mastering customer communication with Buildertrend

Oliver Builders, Inc., a Berkeley, CA custom-home builder, struggled with spreadsheet-based project tracking that was time-consuming and error-prone and needed a way to prove transparency and keep high-end, time-pressed customers informed. To address this, they adopted Buildertrend’s project management software, using features such as Selections, Daily Logs and Scheduling to replace their master lists and improve client-facing communications.

Buildertrend’s solution eliminated versioning headaches and delivered real-time updates — including short site videos — so homeowners can access accurate project information anytime, managers can document notes on-site, and approvals happen more smoothly. As a result, Oliver Builders reports reduced administrative effort, stronger customer trust and more efficient multi-project oversight; Buildertrend has been a partner in those gains for nearly six years.

Oliver Builders, Inc.

Severin Oliver

Principal