Case Study: Paramount Fence achieves a 90% reduction in customer calls and emails with Buildertrend

Managing customer communication with Buildertrend

Paramount Fence, a full‑service fence installation company founded in 2010 in Farmington Hills, MI, faced rapidly increasing customer calls and emails as its business grew. Using a patchwork of Google tools and separate apps for estimates and invoices, owner John Burke needed an all‑in‑one solution to let customers track project status in real time—so Paramount Fence adopted Buildertrend, specifically using its Daily Logs feature and project management platform.

Buildertrend enabled Paramount Fence to invite customers to create accounts, receive @notifications, and view real‑time Daily Log updates via desktop or the mobile app, which routed most status inquiries through the platform. As a result, customer calls and emails dropped by 90% after a year, freeing the team to focus on permits, scheduling and material orders—an outcome Paramount Fence credits to Buildertrend.

Paramount Fence

John Burke

Owner