Case Study: Tri-Pups, Inc. achieves ten-fold improvement in customer communication with Buildertrend

Improving customer relations with an all-in-one tool

Tri-Pups, Inc., a small residential and commercial remodeling firm in Southfield, MI, was losing paperwork and customer communications because work was tracked across Microsoft Project, Excel, QuickBooks and even pen and paper. Wanting an all-in-one, office-to-field solution, Tri-Pups discovered Buildertrend — including its Daily Logs feature — while researching software at a Las Vegas show.

Buildertrend’s cloud-based platform (Daily Logs, photo and document storage, mobile access and unlimited phone training) was adopted company-wide within a month and learned in about a week. By using Buildertrend on smartphones to keep Daily Logs and upload photos from every jobsite, Tri-Pups reports communications have improved “ten‑fold,” customer satisfaction has increased, and the firm has used Buildertrend to win new jobs and differentiate itself in sales meetings.

Tri-Pups, Inc.

Debbie Aliotta

Vice President