Case Study: TruNORTH Construction sells more jobs and fosters superior client relationships with Buildertrend

How Buildertrend’s Customer Portal Helps to Sell More Jobs and Fosters a Superior Client Relationship

TruNORTH Construction, a South Windsor, Conn. remodeling firm founded in 2017, needed a reliable way to preserve exceptional client relationships while scaling to larger projects. They selected Buildertrend and its Customer Portal (with photo storage and daily logs) to improve client communication, streamline selections and budgets, and make the remodeling process less overwhelming for homeowners.

Buildertrend’s Customer Portal delivered real‑time updates, progress photos, budget tracking and mobile access, helping TruNORTH sell jobs during initial meetings and keep clients engaged throughout projects. As a result, TruNORTH grew from a two‑person startup to an 11‑person team completing about 65 projects per year, generating strong client testimonials and referrals, and gaining a clear competitive advantage in their market.

TruNORTH Construction

Jeff Sawyer

TruNORTH Construction