Case Study: City Homes achieves greater client trust and increased referrals with Buildertrend's Customer Portal

City Homes - Customer Case Study

City Homes, a woman-owned custom home builder in Edina, Minn., builds roughly 15 high-end homes a year (many above $1.2M) and faced the need to streamline subcontractor bidding, scheduling and client communication as they grew. To address this, they adopted Buildertrend’s construction management software—moving from bid submission and calendar use into full platform adoption including Budget, Purchase Orders, the Subcontractor Portal and especially the Customer Portal.

By implementing Buildertrend across operations and using the Customer Portal to give clients daily logs, selections, budgets and schedules, City Homes created transparency that strengthened trust, improved workflows and kept projects on schedule. Buildertrend’s tools now guide weekly client meetings, reduce misunderstandings, support on-time delivery, and have become a sales differentiator that boosts referrals and helps the company win more business.

City Homes

Rebecca Remick

Co-Owner and Chief Operating Officer