Case Study: Sonder streamlines user research and improves decision-making with BuildBetter

Stream lining user research across the organization

Sonder, a company focused on employee well-being, faced operational inefficiencies including difficulty tracking key points in meetings and connecting progress back to customer insights. This led to fragmented workflows and a need for a solution to improve clarity and decision-making, prompting them to turn to the vendor BuildBetter and its product.

BuildBetter was integrated into Sonder's meeting processes, where its AI captured detailed notes and connected discussion points. This implementation resulted in a 25% reduction in average meeting duration, a 30% reduction in decision-making time, and a 28% increase in satisfaction scores. The vendor's tool saved teams significant time and enabled better, customer-insight-driven product decisions.

Sonder

Tash Keuneman

Head of Design