Case Study: WellSpoken achieves 7x faster hiring and 40% less operational work with BuildBetter

How WellSpoken Dental Booking ServiceStreamlined Operations with BuildBetter

WellSpoken, a dental scheduling and operations firm, faced significant challenges in scaling their hiring process and improving customer support without sacrificing quality. Their CEO was spending nearly half his time on operational tasks like call review. They turned to the vendor BuildBetter and its AI-driven platform to expedite candidate screening and enhance sales coaching.

By integrating BuildBetter with their existing systems, WellSpoken used its AI to compare new applicants with top performers and analyze call transcripts for coaching. This solution led to a 7x increase in hiring speed and a 40% reduction in operational work for the CEO. The implementation by BuildBetter also contributed to a 28% increase in customer satisfaction scores, enabling substantial company growth.

WellSpoken

Brandon

Founder and Chief Executive Officer