Case Study: StubHub achieves 40% fewer support tickets and 1–3% higher purchase conversion with Bugsnag

StubHub uses Bugsnag to improve their customer experience

Stubhub is a marketplace where more than 25 million users buy and sell event tickets. Despite rigorous testing, edge-case errors were causing abandoned purchases and incomplete listings, leading to lost sales and increased customer complaints; Stubhub needed an error-monitoring solution to make those invisible issues visible and protect the customer experience.

By fully integrating Bugsnag into their continuous development process and deploy tracking (across 4–5 weekly releases), Stubhub can proactively detect and fix the errors that matter. The result: a 40% decrease in support tickets related to product complaints, a 1–3% lift in purchase conversion at each stage when errors are addressed, and faster, higher-quality releases.

StubHub

George Loyer

Director of Technical Operations