Case Study: NetEngine preempts support calls and speeds bug fixes with Bugsnag

NetEngine uses Bugsnag to preempt customer support calls

NetEngine, a Queensland-based software development firm building Ruby on Rails and JavaScript web and mobile products for sectors like travel, health and government, lacked production error monitoring. As a result, critical bugs went unnoticed until customers complained, forcing developers to spend hours digging through logs, replicating issues and handling repeated support calls.

After adopting Bugsnag—easy and affordable to set up—NetEngine gained real-time visibility into production errors and automated alerts via Slack and TriggerApp. Engineers now fix issues in about 30 minutes instead of days, often before customers notice, improving user experience and enabling NetEngine to offer ongoing maintenance contracts rather than one-off projects.

NetEngine