Case Study: Mercado Libre achieves 99.93% app stability and scales mobile growth with Bugsnag

Mercado Libre grows mobile market share by 50% while achieving a 99.93% stability score with Bugsnag

Mercado Libre, Latin America’s largest e-commerce and FinTech company operating across 18 countries, faced a sudden surge in mobile app usage during the 2020 pandemic that accelerated years of expected growth into months. Their existing logging tools lacked search, filtering, and diagnostic capabilities, putting pressure on mobile teams to deliver stable, crash-free apps across many teams and country-specific variants.

They adopted Bugsnag’s Enterprise stability management across all mobile projects, using features like automatic error grouping, breadcrumbs, advanced search/filtering, Slack integrations, and shared stability scores to prioritize fixes and monitor SLAs. As a result, Mercado Libre scaled through the COVID-driven spike in mobile purchases while improving mobile market share (from ~20% to ~70%) and achieving an average 99.93% stability score.

Mercado Libre

Juan Ucciani

Senior Product Manager