Case Study: Lyft achieves 30% faster bug resolution and up to 40% faster releases with Bugsnag

Lyft utilizes Bugsnag’s two-way sync integrations to ship new product features 40% faster

Lyft, the peer-to-peer ridesharing app with roughly 1 million daily active users and weekly releases, faced reliability problems from an unreliable crash-reporting tool. Missing data and poor visibility meant crashes and high-impact bugs slipped into production despite robust testing, making it hard to prioritize fixes as the team prepared to scale.

Lyft standardized on Bugsnag across iOS and Android for development, testing, and post‑release monitoring, using its filtering, grouping, and impact metrics plus two‑way JIRA and Slack integrations. The new workflow catches most crashes in Alpha/Beta, reduced time to resolve bugs by 30%, improved triage and ownership, and helped the team ship product features roughly 20–40% faster.

Lyft

Billy Pham

Technical Program Manager for Passenger Applications