Case Study: HotelTonight saves 40 hours per month finding and fixing bugs and maintains a 1% error budget with Bugsnag

HotelTonight saves 40 hours per month finding and fixing bugs, and maintains a 1% error budget

HotelTonight is a mobile-first travel app that helps millions of users find discounted hotel rooms, so app stability directly affects revenue and customer ratings. Their previous crash reporting tool was unreliable, bloated, and made debugging slow and inefficient, putting their self-imposed 1% error budget at risk and forcing the engineering team to spend excessive time finding and fixing issues.

They adopted Bugsnag across mobile and backend services, using its stability score as an at-a-glance KPI and prioritizing fixes for business-critical flows via Jira integration. As a result they resolve bugs 50–60% faster, save about 40 hours per month (≈10 hours/week) on debugging, consistently maintain their 1% error budget, and deliver a more reliable user experience that supports high app-store ratings.

HotelTonight

Doug Suriano

iOS Manager