Case Study: Gusto achieves faster bug fixes and developer ownership with Bugsnag

Gusto uses Bugsnag to make bug fixing more pleasant

Gusto is an HR, payroll, and benefits platform serving tens of thousands of small and medium businesses with a large engineering organization of 90+ developers. As the product scaled, their weekly “Viking Master” bug‑fixing rotation became overwhelmed by noisy error alerts, unclear ownership, and time‑consuming troubleshooting that slowed fixes and disrupted other priorities.

Gusto created a Developer Experience team and introduced code ownership, then adopted Bugsnag to give engineers clear visibility into errors, impact indicators, and an assignable workflow. The change cut mean time to resolution, smoothed deploys, improved background job performance (e.g., payroll and tax runs), and reduced support tickets, resulting in faster iteration and higher customer satisfaction.

Gusto

Eddie Kim

Chief Technology Officer and Co-Founder