Case Study: Eventbrite achieves proactive frontend error visibility and faster releases with Bugsnag

Eventbrite relies on Bugsnag for observability into client-side errors

Eventbrite, the online events platform for organizers and attendees, rebuilt its frontend in React and realized its legacy observability (errors dumped into Splunk) couldn’t give the visibility needed for growth or for breaking the monolith into smaller services. Errors were noisy, ungrouped and often only discovered when customers reported them, creating risk to conversion and slowing QA and releases.

By adopting Bugsnag across frontend and QA, Eventbrite gained error grouping, custom filters and automatic breadcrumbs, enabling staged rollouts, rapid reproduction and faster fixes. The team now detects bugs before they impact many users, moves more quickly with 5% canary releases, reduces rollbacks, and reports significantly improved release confidence and agility.

Eventbrite

Senna Bala

Manager