Case Study: NetEngine preempts customer support calls and delivers proactive error monitoring with Bugsnag

Bugsnag helps NetEngine preempt customer support calls

NetEngine, a 25‑person Queensland software development firm building Rails and JavaScript web and mobile products, struggled with a lack of visibility into production errors: bugs went unnoticed until customers complained, forcing lengthy manual debugging and creating poor experiences for both clients and developers.

By adopting Bugsnag, NetEngine gained real‑time error monitoring and integrations with Slack and TriggerApp, enabling developers to fix issues in about 30 minutes instead of days, often before customers notice. The result: fewer support calls, more efficient workflows, and the ability to offer ongoing maintenance contracts that improve customer satisfaction.

NetEngine

Bruce Stronge

Co-Founder and Chief Executive Officer