Case Study: Luminary streamlines QA and client feedback with BugHerd

Luminary cuts feedback response time by 50% with BugHerd

Luminary, a full-service digital agency based in Australia, faced significant challenges in managing fragmented and unclear QA and client feedback across its complex website projects. To standardize this process and reduce the time spent reconciling input from multiple stakeholders, they turned to the BugHerd feedback tool.

By implementing BugHerd, Luminary created a structured system for capturing visual, on-page feedback. This solution allowed them to triage issues more efficiently and engage non-technical stakeholders confidently. The use of BugHerd resulted in a 50% faster feedback response time, an 80% reduction in time spent reconciling feedback, and savings of 15-25 hours per project, leading to faster website delivery and happier clients.

Luminary