Case Study: KOTA increases project profitability with BugHerd

How upgrading BugHerd opened new feedback opportunities for KOTA Creative Digital Agency

KOTA, a creative digital agency, had long used BugHerd for internal QA, but managing client feedback through endless emails was becoming increasingly difficult. The team needed a better way to handle website reviews, design feedback, and bug tracking across projects.

By upgrading their BugHerd plan, KOTA added screenshot-based annotations and mobile feedback without requiring clients to install a browser extension. BugHerd helped streamline communication, reduce back-and-forth, and improve productivity, and KOTA reported a 15% increase in project profitability across the board.

Kota

Jonathan Bradford

Managing Director