Case Study: Manifest cuts bug resolution time by 75% with BugHerd

How Manifest reduced bug ticket resolution time by more than 75%

Manifest, a full-service digital agency, was juggling bug reports and client feedback across a patchwork of tools including Clarizen, JIRA, LightHouse, Trello, email, and ad hoc conversations. This created extra manual work, slower ticket handling, and more onboarding effort for new team members.

BugHerd gave Manifest one central place to manage feedback, bug tracking, and even internal project management, with contextual screenshots and browser/device details automatically attached to each task. With BugHerd, Manifest reduced bug ticket management time by 75%, cut UAT setup and onboarding time by over 80%, and consolidated more than half a dozen tools into one platform.

Manifest

Benji Drupal

Architect