Case Study: Lightspeed Development streamlines client feedback with BugHerd

How Lightspeed Development gathers great client feedback every time

Lightspeed Development, a Cape Town-based WordPress development agency, had long relied on BugHerd to replace tedious client feedback emails and spreadsheet-based UAT. As an early adopter and longtime BugHerd customer since 2012, the team needed a simpler way to collect, organize, and act on feedback from clients and internal stakeholders.

BugHerd streamlined Lightspeed Development’s weekly client review process by letting clients submit bugs, content changes, and translations directly on the site, where project managers could review, validate, tag, and assign tasks. With BugHerd, plus Slack and GitHub integrations, Lightspeed improved communication and workflow across a 10-person team and 250+ users, helping them manage 20,000+ bugs across 160+ projects with faster, clearer feedback loops.

Lightspeed Development

Ashley Shaw

Chief Executive Officer & Founder