Case Study: Fat Media streamlines digital project feedback with BugHerd

How Fat Media relies on BugHerd for all digital projects

Fat Media is a UK-based full-service digital agency with more than 100 specialists across three locations. As an early adopter and long-time customer since 2013, the team needed a simple way to manage feedback, bugs, and improvements across all digital projects without relying on endless emails and phone calls. They use BugHerd’s sticky-note style bug tracking to collaborate with clients and internal teams, including production, client services, QA, design, and copywriting.

BugHerd gives Fat Media a central place to log and resolve issues, with helpful bug details like device, browser, and screen size reducing follow-up questions. The agency has created 28k+ bugs across 200+ BugHerd projects, with 400+ team members and guests using the tool. BugHerd also integrates with Zapier so Fat Media can sync work into Jira and Trello, streamlining project management and issue tracking.

Fat Media

Garry Tattersall

Ecommerce and QA Manager