Case Study: Coalition Technologies increases customer satisfaction and saves dev hours with BugHerd

How Coalition Technologies increases customer satisfaction rates with BugHerd

Coalition Technologies, a top-ranked US e-commerce design, development, SEO, and digital marketing agency, needed a better way to handle QA and client communication around digital projects. Before BugHerd, their team spent too much time deciphering vague bug reports and chasing details like browser, device, and exact bug location.

Using BugHerd alongside tools like Basecamp and design apps, Coalition Technologies streamlined client feedback with simple point-and-click annotations and a short onboarding process. BugHerd helped cut review cycles from up to a full day of email back-and-forth to about one business day, while saving countless development and project management hours and improving customer satisfaction and collections.

Coalition Technologies

Jordan Brannon

President