Case Study: Fat Media streamlines digital project feedback with BugHerd

Fat Media streamlines 28k+ projects with BugHerd

Fat Media, a full-service UK digital agency, faced the challenge of managing feedback and bug tracking efficiently across a wide range of client projects. Their process involved lengthy back-and-forth communication via emails and phone calls, which was particularly cumbersome with clients who were not technically experienced. They turned to BugHerd for its visual feedback and issue-tracking solution.

By implementing BugHerd, Fat Media integrated the tool into every digital project, enabling both their internal teams and clients to pin feedback directly onto live websites. The solution provided clear technical data with each bug and synced with other tools via Zapier. As a result, BugHerd eliminated the need for lengthy explanatory calls and emails, becoming an essential and deeply embedded part of their workflow, with over 28,000 projects and 400+ team members and guests using it.

Fat Media