Case Study: Coalition Technologies increases customer satisfaction and saves dev time with BugHerd

Coalition Technologies saves countless dev hours with BugHerd

Coalition Technologies, a top-ranked US e-commerce design and digital marketing agency, faced a challenge with its tedious QA process. Their team spent excessive time deciphering vague client feedback and trying to replicate bugs, which slowed down projects and hindered client communication. They needed a solution to streamline this process and identified BugHerd as the product to help.

By implementing BugHerd, Coalition Technologies provided clients with an intuitive tool to pin feedback directly onto web pages. This eliminated lengthy email chains and confusion, reducing their review process from a full day to about one business day per feedback round. BugHerd saved the agency countless hours of development and project management time, leading to faster bug resolution, increased customer satisfaction, and improved collections rates.

Coalition Technologies