Case Study: Rakkoon achieves faster bug fixing and deeper mobile app debugging with Bugfender

Rakkoon - Customer Case Study

Rakkoon, an app for parents to monitor their kids' social media use, faced a difficult challenge when a bug causing inconsistent login issues for some users proved impossible to reproduce in testing. The developers were unable to access the necessary device logs from their beta testers to diagnose the problem, leaving them with no visibility into the app's behavior on end-user devices. This critical gap in their debugging process led them to seek a solution from the vendor, Bugfender.

By implementing Bugfender's logging SDK, the Rakkoon team immediately gained access to remote logs from user devices. This allowed them to quickly isolate and fix the problematic code, resolving the initial login bug. The solution from Bugfender became a core part of their development process, enabling them to pre-empt future issues with defensive logging, debug complex scenarios like background refresh and VPN configuration, and gain valuable insights into app usage without requiring new builds.

Rakkoon

Karl MacMillan

Founder