Case Study: Eye-D improves crash-free app performance with Bugfender

Eye-D - Customer Case Study

Eye-D, a developer of apps to help visually impaired users navigate and interact with the world, faced significant challenges due to the extreme fragmentation of the Android device market. Their small team struggled to debug issues on the vast array of devices used by their global customer base, as users were often unable to report problems. They needed a way to gain deep insight into app performance on hardware they could not physically access.

The solution was implemented using Bugfender. This tool provided remote logging that captured detailed device information and usage logs, enabling the team to pinpoint and fix bugs on devices they had never seen. By proactively addressing issues, often before users reported them, Eye-D increased crash-free sessions from 80% to nearly 100%. This dramatic improvement in reliability led to a noticeable increase in their app's average rating on the Play Store.

Eye-D

Shaswat Jena

Eye-D