Case Study: Blast Motion improves mobile app debugging and support with Bugfender

Blast Motion - Customer Case Study

Blast Motion, a company creating wearable motion capture technology for athletes, faced difficulties debugging its complex mobile apps and sensors, particularly in challenging environments like stadiums. Their previous centralized logging system was too complex for customer support to use, hindering their ability to resolve user issues efficiently. They turned to the vendor Bugfender to improve their mobile application logging.

By implementing Bugfender, Blast Motion gave its customer support team direct access to mobile logs, enabling them to solve problems faster. Developers also gained deeper insights, using the tool to resolve a critical, intermittent cloud sync bug related to device clock skew. The solution organized logs by creating separate apps within Bugfender for development, testing, and production, which streamlined workflows for all teams.

Blast Motion

Steve Wehba

System Architect