Case Study: Softdocs strengthens security and reduces risk for its education-focused ECM platform with Bugcrowd

Softdocs Engages Bugcrowd To Help Secure Their Education-Focused ECM Platform

Softdocs builds the Etrieve enterprise content management platform for K‑12 and higher education, digitizing highly sensitive student and financial records. Facing the need to protect that data without overtaxing a small security team, Softdocs sought stronger, more scalable testing that would surface real risks and validate their security posture.

They engaged Bugcrowd’s managed crowdsourced programs — including Managed Bug Bounty, On‑Demand Targeted Testing, and Next‑Gen Pen Tests — to bring diverse researcher perspectives, a pay‑for‑results model, and platform analytics for rapid triage. The engagement produced higher‑value findings, unexpected testing coverage, faster remediation, and validated protections; the result is reduced risk, improved security posture, and more internal bandwidth to focus on fixing issues and protecting customer data.

Softdocs

Mike Williamson

VP of Development