Case Study: Outreach.io streamlines vulnerability management with Bugcrowd

Outreach.io catches a P1 early and speeds remediation with Bugcrowd

Outreach.io, a leading sales engagement platform, faced the challenge of efficiently routing vulnerability reports from its Bugcrowd bug bounty program to its various internal development teams, each responsible for different features of its platform. The company needed a streamlined way to communicate these findings to ensure the right team could quickly address each issue.

The solution was Bugcrowd’s bi-directional Jira integration, which automatically pushed vulnerabilities into the appropriate Jira queue for the specific development team responsible. This integration from Bugcrowd significantly lowered developer overhead and expedited remediation times. The program successfully identified a critical P1 vulnerability early on, which was quickly fixed, bolstering the relationship between security and engineering teams and enhancing the platform's overall security.

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