Case Study: Outreach.io streamlines vulnerability triage and accelerates remediation with Bugcrowd’s bi-directional Jira integration

How Outreach.io streamlines vulnerability data communication using Bugcrowd’s bi-directional Jira integration

Outreach.io is a leading sales engagement platform that treats customer data security as a top priority and runs a private bug bounty with Bugcrowd to supplement its SDLC. With feature ownership split across multiple “tribes,” Outreach needed a reliable way to filter and route incoming crowdsourced vulnerability reports to the specific teams responsible for each area of the codebase.

Outreach implemented Bugcrowd’s bi-directional Jira integration across multiple projects to push issues directly into team queues, automate workflows, and deliver remediation guidance. The integration lowered developer overhead and sped remediation—helping uncover a P1 chained vulnerability early, improving security-engineering collaboration, and yielding 54 rewarded vulnerabilities with $33,650 paid out.

Outreach.io

Martin Rues

Chief Information Security Officer