Case Study: Toronto Hydro simplifies emergency response with DLAN from Buffalo Computer Graphics

Toronto Hydro Simplifies Emergency Response with DLAN

Toronto Hydro-Electric System Limited, an electricity distributor for Canada's largest city, sought to improve its overall situational awareness and streamline processes during emergency incidents. To meet this challenge, they partnered with vendor Buffalo Computer Graphics to implement its DLAN software.

Buffalo Computer Graphics configured the DLAN system with a unique dashboard-driven approach, moving away from a standard menu interface. This involved creating role-based and task-based dashboards that provided visual guides, simplified the user experience, and ensured adherence to the utility's specific processes. The solution allowed users to quickly access critical incident information, complete key tasks like creating action plans and situation reports, and monitor external data, all without the need for formal training.

Toronto Hydro