Case Study: PrimeLending reduces IT downtime and branch support costs with Buchanan Technologies' field services

PrimeLending supports 300+ branches with Buchanan Technologies

Primelending, a national residential mortgage originator with over 300 branch offices, faced the challenge of providing consistent and timely IT support across its large geographic footprint. The company sought a more efficient and cost-effective solution than using its own corporate IT staff to manage new branch openings, closings, and day-to-day technical issues, which was leading to high travel and payroll expenses. They partnered with Buchanan Technologies to implement its field services.

Buchanan's solution provided onsite troubleshooting, break-fix support, and technical project work for branch onboarding and decommissioning. This allowed Primelending to completely eliminate sending internal IT staff to branches, which significantly reduced travel costs and increased employee efficiency. The results included minimized technical downtime, more effective expense planning, and the ability to support multiple locations across the country in a single day.

PrimeLending