Case Study: PrimeLending achieves scalable branch IT support with Buchanan Technologies Field Services

PrimeLending - Customer Case Study

PrimeLending, a national residential mortgage originator with nearly 300 branch offices, needed a better way to manage onsite IT support across a large geographic footprint. The company was struggling with new branch openings, day-to-day technical issues at existing locations, and the need to quickly open or close remote branches as market demands changed. Buchanan Technologies provided Field Services to help address these challenges.

Buchanan Technologies implemented a scalable Field Services model that included local technicians for onsite troubleshooting and break-fix support, along with technical site surveys, branch cabling, IT equipment installation for new branch onboarding, and decommissioning services. The solution gave PrimeLending a flexible, turnkey support platform that reduced technical downtime at branch locations and lowered costs by avoiding trips from corporate IT staff, while also enabling Buchanan Technologies to support multiple locations across the U.S. in a single day.

PrimeLending

Lisa Loreto

Vice President